Frequently Asked Questions
Find answers to common questions about our house removals, office removals, and man and van services across London.
How much notice do you need for house removals?
We recommend booking at least 2-3 weeks in advance, especially during peak moving seasons (summer months). However, we can often accommodate shorter notice bookings depending on availability. For urgent moves, please call us directly.
Do you provide packing materials?
Yes, we can provide all necessary packing materials including boxes, bubble wrap, packing paper, and tape. These can be included in your quote or purchased separately. We also offer professional packing services if you prefer.
Are your movers insured?
Absolutely. All our staff are fully insured and trained professionals. We carry comprehensive public liability insurance and goods in transit insurance to protect your belongings during the move.
What areas of London do you cover?
We provide house removal services across all London boroughs and surrounding areas. This includes Central London, North London, South London, East London, West London, and Greater London areas.
Do you offer weekend office removals?
Yes, we understand that office moves often need to happen outside business hours to minimize disruption. We offer weekend and evening office removal services throughout London.
Can you handle IT equipment and servers?
Yes, our team is experienced in handling sensitive IT equipment, servers, and computer systems. We use specialized packing materials and techniques to ensure your technology arrives safely at your new location.
Do you provide office furniture disassembly and reassembly?
Yes, we can disassemble and reassemble office furniture including desks, filing cabinets, and modular furniture systems. This service is included in our office removal packages.
How do you ensure minimal business disruption?
We work closely with your team to create a detailed moving plan that minimizes downtime. This includes careful scheduling, efficient packing strategies, and rapid unpacking services to get your business operational quickly.
What size vans do you have available?
We have a range of van sizes from small transit vans for single items to large Luton vans for full house moves. Our team will recommend the most suitable size based on your requirements.
Do you provide loading and unloading assistance?
Yes, our man and van service includes professional loading and unloading assistance. Our experienced team will handle your items with care and ensure everything is properly secured during transport.
Can you help with single item deliveries?
Absolutely! Our man and van service is perfect for single item deliveries, furniture purchases, or small moves. We can collect items from stores, friends, or other locations and deliver them safely to your destination.
What's included in your man and van service?
Our man and van service includes the van, driver, fuel, and loading/unloading assistance. We also provide basic protective materials like blankets and straps. Additional services like packing can be arranged.
How do you calculate your quotes?
Our quotes are based on several factors including the volume of items, distance, accessibility of properties, and any additional services required. We provide free, no-obligation quotes after assessing your specific needs.
Do you offer storage solutions?
Yes, we have partnerships with secure storage facilities across London. We can arrange short-term or long-term storage solutions for your belongings if needed during your move.
What payment methods do you accept?
We accept cash, bank transfers, and all major credit/debit cards. Payment is typically due on completion of the move, though deposits may be required for larger jobs.
What if I need to reschedule my move?
We understand that plans can change. Please give us at least 48 hours notice to reschedule without penalty. We'll work with you to find alternative dates that suit your needs.
Do you provide references from previous customers?
Yes, we're happy to provide references from satisfied customers. We also have testimonials and reviews available on our website and social media pages.
Still Have Questions?
If you can't find the answer you're looking for, our friendly team is here to help.